Refunds Policy

In the event you have concerns about a transaction, we strongly recommend contacting our support team before initiating a refund. Herein, we lay out our policies concerning refunds initiated by our customers.

If you believe an error has occurred in your transaction, we kindly request that you contact us at [email protected] to discuss any concerns before pursuing a refund through your bank or payment provider. This allows us an opportunity to address your concerns directly and provide a resolution that may negate the need for a refund.

Refund Process:
1. Refund requests must be made within 14 days from the purchase date.
2. Once a refund is approved, the processing may take up to 10 business days, depending on bank conditions.
3. Refunds are typically issued via the initial payment method. If refunding to the original method is not possible, we will seek an alternative means to return the funds.

We understand that occasionally users may wish to reconsider their purchases. If you find yourself unsatisfied with a purchase, you may be eligible for a refund. For all refund-related inquiries or to initiate a request, please reach out to our dedicated support team at [email protected].

Last updated: 15 August 2024